Executive Suite: Anthony Missano, Melville

Anthony Missano worked his way up from pizza maker to president of business development at Sbarro, the Italian food franchise company, of Melville. (March 4, 2013) Credit: Steve Pfost
Anthony Missano began his tenure at Sbarro Llc, the Melville-based fast-casual Italian chain, as a dishwasher and intended to stay for six months. That was the summer of 1975.
Since then, Missano, 54, now Sbarro's president of business development, has had a career that has undergone many incarnations, as the company evolved from a small family business to a global chain of more than 1,000 locations.
Some people change companies to build resumes and gain skills.
Missano, a Huntington native, said he's been able to do that at one company.
I learned in my junior year that I was going to be able to graduate a year early, and I couldn't start college until January of '76. So there was a grand opening at Sbarro in Huntington, and my parents drove me there. I got a job as a dishwasher. I was a little upset. I was like, "Geez, I could be pumping gas and working on cars."
But the first day, one of the Sbarro family members saw me and said, "You've been washing dishes all night. I want you to do food prep instead." After my first day, I was promoted from dishwasher to food prep, and I thought that was kind of cool.
Every time another four to five weeks would pass by, I'd get introduced to a different position. I went from food prep to line cook to pizza maker. By December, I was given the keys to open the restaurant.
A couple of years after I started, Sbarro was opening up additional restaurants. I was asked to go to these restaurants and train the staff. Here I am just turning 20, and I am traveling to Canada and Puerto Rico, and I had never really traveled before.
I wasn't thinking real long-term . . . At the time I thought I had done well enough to graduate school a year early. I had this free year to do what I wanted. I was making money [and] learning a trade. And it was Italian heritage for me. It was exciting for me to be able to cook so many dishes from scratch.
The economy was also terrible at the time. I was just really grateful I had a good job that I really liked.
About four years after I started working, there was a gentleman who joined Sbarro from another restaurant chain.
The first few days he was there, he said to me, "Tony, don't put that apron on today. You're a manager. If you have to jump in because it's unavoidable, fine. But I want you to direct people."
That was significant because it was another skill I had to learn that had nothing to do with working with your hands. Now, it was strategy.
As the company was growing, some really talented people were coming in. When I watched someone solve a problem well, I said, "I like that style" . . . and then I would take some of those characteristics and make them my own.
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