Cendien Introduces New Excellence Center to Enhance Customer Experience

Cendien, an innovative Infor consulting firm delivering top notch Infor consultants across North America, has just announced the implementation of their new Customer Excellence Support Center. The objective of this initiative is to provide the best in class support to the organization’s rapidly expanding clientele.

DALLAS (PRWEB) May 07, 2018

As part of the organization’s continuous improvement efforts consistent with their mission and vision, Cendien is pleased to announce the official launch of their new Customer Excellence Support Center. This development is believed to be a giant step forward by Cendien towards enhancing their customer support experience and process. An innovative Infor consulting firm, Cendien is rated highly for their extensive expertise and extreme focus on support, implementations and upgrades.

Cendien’s Customer Excellence Support Center will make a significant positive difference to the experience of their clients in a number of ways.

• One spot to submit requests and report issues
• Ease of use to monitor and edit the tickets
• Automatic email notification alerting users on all actions related to their ticket from creation to resolution

With the launch of the Customer Excellence Support Center, the clients will also get to know about the upcoming events (training classes, scheduled maintenance, etc.) and receive alerts/warnings about known issues. The site will also have a “Frequently Asked Questions” section for the benefit of the clients.

“We make use of proven automation tools, platforms and frameworks enabling our customers achieve enhanced business outcome with significant cost savings,” says Israel Denis, the Managing Director of Cendien. “With Cendien’s Manage Services model, client consume only what they need and they have access to an entire team within their reach, the Excellence Center allows us to use the best tools to help them keep track of tickets and requests in a more efficient process.”

Since the company’s inception in 1999, Cendien has grown by leaps and bounds to become a highly preferred Infor partner delivering successful talent and expertise to clients. Their areas of specialization include Application Consulting, Application Development, Cloud Migrations, Landmark Upgrades, LSF Upgrades, Security Conversions, System Administration, and System Upgrades. Cendien has been instrumental in helping numerous clients increase organization-wide efficiency, leveraging innovation, expertise and knowledge to provide the right talent.

About Cendien: Cendien is an innovative Infor consulting firm that delivers top notch Infor consultants across North America. The firm has extensive expertise in healthcare, financials, and services industries and focuses on support, implementations and upgrades.

More about Cendien and their services can be found at http://cendien.com

Contact information:
Sebastian Aguilar
Marketing Assistant
saguilar@cendien.com
(214) 245-4580

For the original version on PRWeb visit: http://www.prweb.com/releases/2018/05/prweb15463385.htm