Indosoft Automates Post-Call SMS & Email in its Call Center Software

Q-Suite 5.12 adds post-call triggers to its call center software. Email and SMS can be launched automatically when the agent finishes with the lead.

Fredericton, NB (PRWEB) May 17, 2016

Q-Suite has included a post-call URL process. It sends data to a web service once an agent has dispositioned a call through the agent screen. It is configurable through the agent script builder. Data can then be sent to third-party systems. However, it is often necessary to send a message directly to the client as well. Until Q-Suite 5.12, this functionality could only be achieved via a custom web service or service provided by others.

With Q-Suite 5.12, this interaction can be configured directly via the administrative interface. SMS messages can be sent to a phone number collected during the call. Email messages can be sent to an email address belonging to the client. With both email and SMS, messages can also be sent to a single destination, every time.

"Unified communications are improving the way contact centers interact with clients" said Indosoft CEO, Gabe Bourque. "Allowing call centers to send automatic messages post-call gives them more options for confirming call details with clients and providing them with a record of the results."

About Indosoft Inc.:
Indosoft Inc. is a provider of contact center solutions based on Q-Suite, its flagship software suite. Q-Suite is a powerful multi-channel call center software with installations around the world. It is available to Indosoft technology partners offering private label managed services using Asterisk. Indosoft licenses Q-Suite with .NET, Socket and web service libraries for use in custom ACD applications.

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