Vubiz Launches New Customer Service Excellence Series
In partnership with The Service Quality Institute, Vubiz has created an innovative online certificate program designed to cultivate a general standard of exemplary service.
LOS ANGELES and TORONTO (PRWEB) April 25, 2018
There are 14 modules in this new program and learners can take the courses individually or as a program. The customer service modules feature engaging video scenarios and include the following topics:
- Quality Service Definition
- Customers and Their Decisions
- Understanding Customer Interaction
- Exceeding Customer Expectations
- Team Building
- Feedback
- Empowerment
- Employing the Strategy of Speed
- The Language of Positive Communication
- Effective Communication
- Effective Telephone Techniques
- Handling Complaints and Service Recovery
- Service Attitude and Mindset
- Quality of Work
For more information, contact info@vubiz.com.
Vubiz is an award winning elearning company with a large, impressive online library of courses, custom content creation and distribution with a robust LMS. Vubiz's vision is to help organizations become more competitive through the use of world class Internet learning technologies. Vubiz has earned a superb reputation over the past decade offering outstanding value and unbeatable customer support.
For the original version on PRWeb visit: http://www.prweb.com/releases/2018/04/prweb15443370.htm
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