Vubiz Launches New Customer Service Excellence Series

In partnership with The Service Quality Institute, Vubiz has created an innovative online certificate program designed to cultivate a general standard of exemplary service.

LOS ANGELES and TORONTO (PRWEB) April 25, 2018

There are 14 modules in this new program and learners can take the courses individually or as a program. The customer service modules feature engaging video scenarios and include the following topics:

• Quality Service Definition
• Customers and Their Decisions
• Understanding Customer Interaction
• Exceeding Customer Expectations
• Team Building
• Feedback
• Empowerment
• Employing the Strategy of Speed
• The Language of Positive Communication
• Effective Communication
• Effective Telephone Techniques
• Handling Complaints and Service Recovery
• Service Attitude and Mindset
• Quality of Work

For more information, contact info@vubiz.com.

Vubiz is an award winning elearning company with a large, impressive online library of courses, custom content creation and distribution with a robust LMS. Vubiz's vision is to help organizations become more competitive through the use of world class Internet learning technologies. Vubiz has earned a superb reputation over the past decade offering outstanding value and unbeatable customer support.

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