Musings: IRS work habits don't tax many
Electronic filings will produce fewer errors at the IRS, a reader writes. Credit: AP/Patrick Semansky
After retiring, I took a position at a local Internal Revenue Service campus for six years in different departments. I was appalled at the lack of production standards and accountability in all departments.
This was not restricted to this campus since we received cases from other campuses. These basic cases did not require much experience.
The lack of basic monetary understanding by most, including managers, resulted in lost revenue for our government on an alarming scale. I termed these jobs “employment welfare.” I would have loved to manage this campus to get a percentage of the savings.
The lack of work standards resulted in many employees processing two to five cases per day when 15 to 20 should have easily been the standard. Anyone who thinks the IRS needs more staffing: Think twice.
The continued automation of tax filings will reduce the need for personnel and real estate sites as employees retire. And electronic filings will produce fewer errors.
— James Nardone, St. James
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