Letter: LIRR making excuses about service
Long Island Rail Road personnel monitor security and weather in the situation room at LIRR headquarters in Jamaica. (Feb. 13, 2013) Credit: Barry Sloan
Can you name one other industry where the most basic customer communication improvements take years?
When a commuter gets to the platform, he or she only needs to know when the train is going to get there and, if it is late, then some details to make other arrangements if necessary.
I don't need to know about "communications specialists." We already expect that the LIRR is trying to "restore as much service as possible," that's why we're paying unconscionable rates. We're not asking for gradual improvements, we're expecting the LIRR to do it right. It's already taken way too long.
