Win some, lose some for airline passengers
Commercial planes congested on a runway at JFK airport, waiting for takeoff. Credit: Newsday File
Travelers didn't get everything airline-passenger-rights groups pushed for when new federal consumer-protection rules took effect Aug. 24, but some changes are significant:
BUMPING
You have a confirmed reservation, then get to the gate and find the flight overbooked. Gate agents first offer incentives to get people to voluntarily give up their seats. Then airlines can "involuntarily" bump, usually starting with those who checked in last.
New rules adopted by the U.S. Department of Transportation boost the amount airlines must pay for these "involuntary bumps." For short delays, you'll be entitled to up to twice the amount of your ticket, up to $650. For longer delays, you can get up to four times the ticket price, or up to $1,300.
What to expect Hopefully, fewer bumps. If you don't mind giving up your seat, hold out for a good offer (think credit voucher plus a first-class seat).
TARMAC DELAYS
The new rules impose a four-hour limit on the time international flights can spend sitting on the tarmac before allowing passengers to get off. This brings international flights in line with the rule limiting domestic flights to three-hour delays.
What to expect Expect airlines to provide the basics: food, water and working toilets.
REFUND OF BAG FEES
You'll get your checked-bag fees refunded only if the airline permanently loses your luggage, not if it's late to your destination.
What to expect None offer cash refunds. Alaska Airlines does the best by its customers, with the promise of a $20 voucher for a future flight if bags don't arrive at the gate within 20 minutes.
COMING SOON
Jan. 24 brings a rule requiring advertised fares to include all government taxes and fees (no more ad asterisks!). Delayed until next year: a rule allowing travelers 24 hours to cancel nonrefundable tickets without penalty. Some airlines already do this.
