Column: The two types of users that Apple and Google have abandoned

There's no crueler phrase in the tech world than "You'll get used to it."

Despite the best intentions of developers, every change and tweak to familiar ground is fraught with sacrifice and compromise.

Rarely does a new version of an app, an operating system, or a device please 100% of the masses, and the fraction (or majority) of users left dissatisfied with the changes are forced to abandon their preferences and go along for the ride - lest they stick with an older app or device and remain in an obsolete, unsupported digital purgatory.

And what do they get in return? A smirking CEO glibly silencing legitimate complaints with "You'll get used to it."