MTA slashes more than 100 customer service numbers down to one: 511
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Whether you’ve lost your purse on the bus, are having trouble with your MetroCard or are trying to figure out which subway to take, there’s now a single, simple number to call to get answers.
The MTA has reduced its 117 customer service numbers down to one phone number — 511 — which can be used for all transportation information.
Callers can speak their requests to an automated system, which directs all calls.
Follow reporter Marc Beja on Twitter: @Marc_Beja
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