Canceled flights spark frustration for travelers

Isabella Koelling, 18, said she had just gotten out of her Uber at Terminal B when she received an email that her 12:30 p.m. Frontier flight to Orlando had been canceled.

“We got here six hours early because TSA is so bad,” Koelling said, who was visiting New York with a friend. “Thought that that was going to be our primary concern. Turns out it’s not.”

The college student called Frontier customer service and obtained a full refund and a Frontier travel voucher, but said she was frustrated. No Frontier flights were leaving from nearby airports Monday morning that she could make in time.

She told Newsday she was attempting to purchase another flight leaving Monday evening but the prices were skyrocketing by hundreds of dollars, and every time she tried buying a ticket the webpage said it was no longer available.

One flight she found left Monday evening but had a nine-hour layover, with barely enough time to make it to her Tuesday morning class.