'Not a lot of communication'
Larissa Burka, right, and a pair of friends will head home to Brooklyn after they said their flight from JFK to Australia has been delayed 24 hours. Credit: Nicholas Grasso
While her and her friends’ trip to Australia was first delayed by a few hours, then a whole 24 hours, Larissa Burka appreciated the Uber, hotel and meal vouchers a desk agent provided them after they toiled in a lounge in Kennedy’s Terminal 8 much of Friday evening.
While the service was helpful, she said the lack of timely information from the airport and the airline was not.
“I was literally scrolling Instagram seven minutes ago and saw CBS posted about an FAA groundstop,” Burka, 30, of Brooklyn said about 7:35 p.m. “We hadn't heard anything about this. Everything was still showing ‘on time.’ It’s a frustrating situation and there’s not a lot of communication.”
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